-1 Rating for ***********s

My contract expired on April 2020, I called Vodacom Customer Care at the end of March 2020 to process a cancellation...the first was ended abruptly as they experienced system issues, 3 calls later I eventually got one the the highly *********** customer care representative to assist with my cancellations, an hours later on the call that confirmed that the contract was cancelled and the number was converted to prepaid. At the end of April I called through once again to confirm cancellation and this was the feedback provided. I then decided to stop my debit order at during the month of May, I was surprised to receive a call yesterday that I now owe Vodacom two month for a contract that was cancelled. I called through today only to be told that the contract is still active, seriously what level of *********** is this...now the line is still active and I need to wait for 72hrs for them to review calls and the line will stay active..how pathetic can you be, yet they have a retention department....SERIOUSLY.