mN
mark N

1 reviews | Active since Sept 2015

09 Oct 2015, 08:31

1 out of 10

- cell took 10 days to get from Constantia shop to Maitland Vodacare<br> - I continually had to call to get info as to what was happening<br> -I have been almost 18 days without this phone [ which had just been just been replaced by Apple], and travelled extensively in SA with an old, unreliable Nokia E90. At no stage was I offered a loan phone by Vodacom<br> - at no stage has Vodacom told me what the actual problem was, and why it took so long to get from Constantia to Maitland<br> - when I collected the new Apple yesterday, it was already showing low battery, at around 7%! Could they not have charged it for me?<br> - Vodacom sent me an sms survey with 3 questions on Wednesday, regarding their service. I gave you 1/10 [ and the only reason I did not give you /10 was that my comments may have been negated. Based on Vodacom past behaviour, I know that I probably wasted an sms by replying, as nothing will happen anyway <br> - At no stage did Vodacom apologise, and offer me some consolation of some free airtime/A gigabyte of data or anything to compensate me<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply09 Oct 2015, 10:06
Official
Hello marknorr,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team