SG
Shane G

1 reviews | Active since Jun 2016

20 Jun 2016, 09:34

1 month,still no replacement - faulty i5 Laptop

<p>So i got a dell laptop on contract from vodacom 4 u, waterfront, Bloemfontein. Within a month of havig it, the CPU gave in. I took it in towards the end of April, it took Vodacom 2 weeks to read an email, of which I had to phone them to follow up, its been 2 weeks since then, my new laptop has still not been ordered, not once have vodacom phoned me to follow up with me. Whenever I get told that vodacom will get back to me - they never do. I cannot say how dissapointed I am with this terrible service, I would not reccomed Vodacom 4 u to anyone, worst service ive experienced so far.</p>

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Replies (1)
Vodacom
Vodacom's reply20 Jun 2016, 12:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team