1 month and complaint not resolved yet

<p>So it seems there is a huge problem with high data bills. I got a bill of about R14 000 due to out of bundle data! Firstly- how the hell do you use R14 000 worth of data, I am not even on any social media or internet sites. Secondly- I received no notification that my data was running out. I logged a service call on 5th of August. Followed up on 16th, 22nd, 26th and again today. And what is the standard response? STILL IN PROGRESS. There is no one you can speak to, they just make a note on the system and say they will get back to you, which they obviously don't. I spoke to a Jamie Naidoo this morning, let's see. So now I am reverting to every single social media page I can find- which by the way I have to now spend time to register on each. Somewhere someone will listen, I hope! They have no idea what they are doing to my credit score, because obviously I went and returned the debit order. And I am an F&I Business Manager, I cannot be an FSP representative if I don't have a clean payment profile.</p>