1 MONTH AND COMPLAINT NOT 100% RESOLVED

Posted on 18 May 2015 - I am extremely frustrated by the contact centre and their inability to solve my problem. I am getting pushed from pillar to post, with nobody being able to help. The query is simple...there was a contract, it ended in December 2014. the account was overpaid and then there was a cancellation fee levied on the credit amount in March 2015.<br> <br> My query is why was there a cancellation fee after the contract ended. Also, how do we get the amount credited and can we facilitate a refund urgently.<br> <br> It does not take brain surgery to resolve this, but the call centre agents are clueless! <br> <br> Can someone make a little bit of an effort to help me resolve this PLEASE!<br> <br> Comments - 18 June 2015. Since my post a month ago only half my problem has been resolved. A refund of the existing credit was processed, however the cancellation fee was not credited. Why does it take a month to get something half done? Seriously, this is ridiculous. Please urgently resolve the credit and refund of the cancellation fees. Can someone with a little bit of common sense take time to read through the statements etc to see where the problem was.