1 minute to agree to buy,can = a week of hell

last week I phoned and ordered a new phone as my old phone had broken, they promised me delivery in 3 days so early this week I phoned asking when I could expect delivery, they said my order had'nt been confirmed even though I had spent an hour on the phone placing my order and giving all information including the fact that I cannot be reached on my broken cell phone I must be contacted at work, the confirmations department ignored these instructions put on delivery notes and proceeded to try phone me on my broken cell phone, After spending literally 5 hours on hold in various departments no-one could assist me in rectifying this problem and getting my phone released so I told Vodacom to get stuffed cancel the whole thing Ill goto Cell C the next day and end my ten year relationship with vodacom.<br> The following morning early before I was going to leave to the shop to get my phone someone from the confirmations department called me and Said my phone from vodacom is ready to be delivered to me the next day! I said I had cancelled everything and they said no everything was in order for delivery so I said fine send it. Today I phone again to find out product is out of stock.