ML
Mark L

1 reviews | Active since Mar 2009

15 Nov 2016, 12:54

(1) Incorrect Billing. (2)No service provisoned

<p>I have a 2nd phone for our Nanny. I signed up for 1G data bundle recurring on her phone. I notice the following problems:</p> <p>1. 1G data bundle just simply stopped a few months back</p> <p>2. Erroneous billing for Blackberry service even though this was last used years ago</p> <p>3. I called to rectify these problems and fortuitously got the person's name who promised would ecalate and resolve this issue and revert back to me. NONE of these were done. Her name: THOMBI NONTOMBANA</p> <p>4. Now I see I've been billed TWICE for 1G data</p> <p>5. 1G Data is NOT PROVISONED</p> <p> </p> <p>Hopeless and typical of Vodacom to f**k up as usual.</p> <p> </p> <p>Mark</p> <p> ********** 555</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply15 Nov 2016, 13:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom Consumer Website Team