1 hour wait on ****** phone line

Smash and grab on Sunday night. Called the \dedicated"lost/****** phone line....waited 45 mins for someone to actually pickup only for them to then drop the call. Phoned again - waited 25 to 30 mins. <br> <br> Am I supposed to believe there were so many phones lost or ****** on Sunday evening that it takes that long to answer?!? I doubt it.....more like your employees answering the phones just felt like ignoring and having a chilled Sunday evening.<br> <br> I would understand if it was a general customer service line"