1 hour phone call to customer service
<p>Today my husband was on the phone to Vocadom for 1 full hour - for the 5th time - trying to change the email address for his Invoice, Itemized billing and Statement to be sent to. He spoke to some 5 people; the background noise was terrible with shouts, laughs, loud speaking, screechings. Sadly he only took 2 assistants' names: Maliba Eeles (who was able to correct and send Invoice and Itemised Billing, but uncapable of sending the statement) and Xolisa Kosile who managed to finally send the statement. When a customer phones into 111 we are told that Vodocom values their customers' time. This has been a horrible struggle and we still are not sure that we accoutns will be emailed to the correct address - will wait until March. </p>
The review is for VODACOM (apologies for the misspelling).
The review is for VODACOM (apologies for the misspelling).
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
Kindly accept our sincere apology for the service received. This is certainly not in line with Vodacom's aim in achieving service excellence.
We are in the process of continuous recruiting and training in order to better the customer's experience.
I am glad to hear that the matter was eventually resolved. I have responded to you via email as well.
Kind regards
Vodacom Consumer Website Team
Dear Client
Kindly accept our sincere apology for the service received. This is certainly not in line with Vodacom's aim in achieving service excellence.
We are in the process of continuous recruiting and training in order to better the customer's experience.
I am glad to hear that the matter was eventually resolved. I have responded to you via email as well.
Kind regards
Vodacom Consumer Website Team
This is denial. We have no confirmation nor any confidence that the matter has been resolved until we have waited for the end of March. Please do not overlook our concerns and frustrations.
This is denial. We have no confirmation nor any confidence that the matter has been resolved until we have waited for the end of March. Please do not overlook our concerns and frustrations.