1 reviews | Active since Mar 2016
1 Hour and counting STILL on HOLD
<p>One agent on a call for more than an hour....does this even raise a concern to the floor supervisors or managers or Vodacom does not have proper systems to monitor how their customers are being supported?</p> <p>Poor service by most of the Vodacom agents has become a daily practise....maybe that's why out of 24 186 only 7% of is happy with your service the rest rated you terrible and poor.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
thank you for responding, hope your agents get refresher training
With so much unemployment some people do not respect their jobs....Hope vodacom sends their staff for another training.
thank you for responding, hope your agents get refresher training
With so much unemployment some people do not respect their jobs....Hope vodacom sends their staff for another training.