Aj
Andrew jones-phillipson

1 reviews | Active since Jun 2010

30 Oct 2017, 16:38

1 free minute for numerous dropped calls? What a joke

You Vodacom sent me an sms after you noticed that i had experienced numerous dropped calls. and then after bragging that you are SA's first and Best 4G network, you offer me 1 minute, VC to VC to be used within 36 hours? is this your way of bypassing spamming laws without it really costing you anything? if you want to really show me you are sorry give me an hour, to any network, anytime, not expiring! that will mean something 1 minute is an insult

0
Replies (2)
Vodacom
Vodacom's reply31 Oct 2017, 06:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Oct 2017, 08:43
Official

Dear client,

As per our recent interaction,

Your query has been addressed and assigned to the relevant supporting team.

Warm regards,

SS