RP
Rudolph P
1 reviews | Active since Jan 2021
03 Feb 2021, 14:52
1 Fish, 2 Fish, Red Fish, Blue Fish
Seeing as this is the only place that actually reaches the right people here it goes:
After receiving a broken iPhone (out of box error verified by the iStore and Vodashop Menlyn) from Vodacom and having to re-apply for a new iPhone, and having to wait yet again for the new phone.
I am now being billed for both phones because Vodacom and RAM have yet to arrange a pick up for the broken phone.
According to Vodacom no pick-up was scheduled.
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Vodacom's replyOfficial
03 Feb 2021, 19:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2021, 19:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team