1 reviews | Active since Jun 2013
1 Easy online Upgrade = 3 Months later, 9 Hours on the phone, 45 calls, 6 Team Leaders = Still not right?????
Upgrade call: 12 October 1:22PM. (Listened to call recording). All is in order.
29 October, called to confirm the contract. The person that setup the Upgrade had resigned. Spoke to his team leader. She assisted almost, as she resigned.
Spoke to about 5 different call centre agents, but no assistance. Finally, Philile Dlamini (Altron Bytes) team leader takes up the case and sounds like she will sort it out. Somewhere around the 5th of November. By the 15th of November - I get her email from her stating the terms of the contract. Half the work is done, as there were 2 contracts. On the 15th I am told that I would get a call back the next day for the second contract.
After I keep on calling back, with the direct number for Philile Dlamini, and her email address only on the 27th of November I get an email with the terms. All should be good.
By the 5th of December still not sorted out. I call back again, and team leader Philile Dlamini's agents get the call. I asked to speak to Philile Dlamini, but the agents tell me that she says all is sorted out, that she is not going to speak to me.
I lose my mind on the phone, and Brian (He did a great job), he and his team leader half sort out the problem. Half because the misunderstood the issue. By the 3rd of Jan I start calling again to advise that it is not sorted out. Have another long and heated conversation with the incapable agents, but nobody can sort out the issues. I send emails to Philile Dlamini and speak to her agents, and the agents send her emails, AND I give them a limited time again warning to sort it out, with the promise of social media, yet nothing done. Again just told that I would be called.
In summary. And on Record, with Screenshots, Call recordings and Emails.
45 Calls to Vodacom 9 Hours on the phone 9 Contacts with team leaders 23 Emails
0 out of 2 Contracts Sorted out...!!!!!!
By When should I expect feedback.
45 Calls to Vodacom
9 Hours on the phone
9 Contacts with team leaders
23 Emails
2 Helo Peter Comments and counting
0 out of 2 Contracts Sorted out...!!!!!!
By When should I expect feedback.
45 Calls to Vodacom
9 Hours on the phone
9 Contacts with team leaders
23 Emails
2 Helo Peter Comments and counting
0 out of 2 Contracts Sorted out...!!!!!!
9 Hours on the phone
9 Contacts with team leaders
23 Emails
3 Helo Peter Comments and counting
I phone call, fairish solution, but the promise of an email to confirm solution not done, nor where contract number 2 even look at.....
0.95 out of 2 Contracts Sorted out...!!!!!!
9 Hours on the phone
9 Contacts with team leaders
23 Emails
3 Helo Peter Comments and counting
I phone call, fairish solution, but the promise of an email to confirm solution not done, nor where contract number 2 even look at.....
0.95 out of 2 Contracts Sorted out...!!!!!!
46 Calls to Vodacom
9 Hours on the phone
9 Contacts with team leaders
23 Emails
4 Helo Peter Comments and counting
I phone call, fairish solution, but the promise of an email to confirm solution not done, nor where contract number 2 even look at.....
0.95 out of 2 Contracts Sorted out...!!!!!! (My Wife's Contract), taken out on the same phone call, with the same email dated 15 November, with exactly the same terms....
46 Calls to Vodacom
9 Hours on the phone
9 Contacts with team leaders
23 Emails
4 Helo Peter Comments and counting
I phone call, fairish solution, but the promise of an email to confirm solution not done, nor where contract number 2 even look at.....
0.95 out of 2 Contracts Sorted out...!!!!!! (My Wife's Contract), taken out on the same phone call, with the same email dated 15 November, with exactly the same terms....