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Sanele N
1 reviews | Active since Apr 2026
15 Apr 2026, 11:02
1
I have endured the worst experience with Vodacom insurance, i lost my phone and went to the store to claim for the insurance but the i couldn't be assisted...im really not happy because I've been paying so well for my cell phone contract including the insurance. I would like to be insured with the new phone, they already blacklisted my sim card/phone, and the gave me the number to take it to the police station and I did the affidavit, everything is submitted but the claim for insurance it's declined.
You're help with be much appreciated
Thank you
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Replies (2)
Vodacom's replyOfficial
15 Apr 2026, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Apr 2026, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sanele N's updateReviewer Update
16 Apr 2026, 10:08I am writing to complain about my insurance claim for my lost phone. I submitted my claim about a week ago and sent all the required documents.
A few days ago, I got a call from your representatives, Shumani and Promise. They asked me to confirm my identity, which I did. After that, the call was suddenly cut off, and they did not call me back. Since then, no one has helped me or given me any update.
I am now without a phone, and this is causing me a lot of stress and inconvenience. I feel very frustrated and disappointed with the service I have received. It feels unfair that I am paying for insurance but not getting the help I need.
Please can you urgently assist me with my claim and let me know what is happening. I need this matter to be resolved as soon as possible.
I would appreciate a response within 48 hours.
A few days ago, I got a call from your representatives, Shumani and Promise. They asked me to confirm my identity, which I did. After that, the call was suddenly cut off, and they did not call me back. Since then, no one has helped me or given me any update.
I am now without a phone, and this is causing me a lot of stress and inconvenience. I feel very frustrated and disappointed with the service I have received. It feels unfair that I am paying for insurance but not getting the help I need.
Please can you urgently assist me with my claim and let me know what is happening. I need this matter to be resolved as soon as possible.
I would appreciate a response within 48 hours.
SN
Sanele N's update16 Apr 2026, 10:08
Reviewer Update
I am writing to complain about my insurance claim for my lost phone. I submitted my claim about a week ago and sent all the required documents.
A few days ago, I got a call from your representatives, Shumani and Promise. They asked me to confirm my identity, which I did. After that, the call was suddenly cut off, and they did not call me back. Since then, no one has helped me or given me any update.
I am now without a phone, and this is causing me a lot of stress and inconvenience. I feel very frustrated and disappointed with the service I have received. It feels unfair that I am paying for insurance but not getting the help I need.
Please can you urgently assist me with my claim and let me know what is happening. I need this matter to be resolved as soon as possible.
I would appreciate a response within 48 hours.
A few days ago, I got a call from your representatives, Shumani and Promise. They asked me to confirm my identity, which I did. After that, the call was suddenly cut off, and they did not call me back. Since then, no one has helped me or given me any update.
I am now without a phone, and this is causing me a lot of stress and inconvenience. I feel very frustrated and disappointed with the service I have received. It feels unfair that I am paying for insurance but not getting the help I need.
Please can you urgently assist me with my claim and let me know what is happening. I need this matter to be resolved as soon as possible.
I would appreciate a response within 48 hours.