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Fanie L

1 reviews | Active since Sept 2014

29 Jan 2025, 09:41

1 cent ITC listed

If I could give a negative star I would.

So here is the story: I had a vodacom account which I paid monthly. More than a year ago I decided to go prepaid.

I got emails and stuff and always checked with the store, cos apparently I owed them money. All the stores I went to said they can't see anything on the system regarding me owing them money. I got negatively listed on ITC. Which caused me not to be able to finance a car.

No-one could figure out what was going on, not even the call centre.

Here is the kicker. I was listed for 1 cent.

When I found out that I was listed for this amount I paid 10cent to vodacom at a branch because first of all you don't get 1 cent coins anymore, it is impossible to swipe for that amount.

Now they can't even tell me if I was listed or not. If I was listed I would have to wait 21 days to be removed.

This is absolutely ridiculous.

0
Replies (2)
Vodacom
Vodacom's reply29 Jan 2025, 10:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply30 Jan 2025, 11:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have escalated your query to our Legal Team for further assistance. Based on the feedback provided the team has confirmed the following:

Vodacom account number I***.
 
Instruction submitted to all the relevant credit bureaus to update the client's payment profile as paid in full and closed as at the date of the last payment.
 
The client needs to be made aware the historical data on the payment profile will not be amended nor removed but will remain as is for a duration of three years. 
 Regards,  Consumer Website Team ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Best regards,