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<div>MY VERY DISAPPOINTING EXPERIENCE WITH VODACOM AFTER 10 - 15 ATTEMPTS TO CANCEL A 2G DATALINE Contract( ca. R145 p.m. over 92 mnths) 1which was supposed to have run concurrently with a DELL Laptop on a two year purchase deal contract - Oct 2013 - Sept 2015).

I also requested the sales person .at the time, to note on their / VODACOM system that I did not require that 2 G data, as I already had a 20G DATA so-called RED VIP FACILITY contract since MAY 2013.

That person did só in my presense.

PLEASW NOTE, I ALSO NEVER USED ANY OF THAT 2G DATA OVER THE 10 YEAR PERIOD.

I HAVE BEEN A LOYAL VODACOM CLIENT since 1994 (close on 30 years) AND HAVE SPENT CLOSE TO R1,2m as a client with my contracts and other purchases.

This is the story of my 8 year battle and my latest encounter with VODACOM, who had also blocked my cell phone Iservice for three weeks until personal intervention by a certain mr. NISHAL (first name), Senior Manager : Client relations / customer care at VODAWORLD.

As an Accredired Independenr Financial Planner, I lo'st an investment client who had moved an investment to another financial services institution in the order of ca. R40m / R180 000 p.a income. That happened when my cell phone servicw was suspended for three weeks.

My business clients / close friends1 are, , very annoyed with rthe

This is a summary of events and my attemots to cancel the dreaded dataline and the unauthorised / *****ulent debit deductions over an eight (8) period since the end of the two year purchase contract and utmost disappointing service (NON-SERVICE)).

Good morning Nishal, I'ts now 8 days, today, since we have had our meeting at Vodaworld last Monday, May 29, 2023. I know there were some calls from yourself afterwards (I also called back twice on your cel no. with no answer from yourself) AND I'm actually unanswered by VODACOM AND/ STILL in the dark regarding the unauthorised / *****ulant dataline contract deductions over an eight year period, that was supposed to have ended at the end of Sept 2015 (I also requested the thén sales consultant withe purchase of the Dell j,Laptop; and which was STILL, at the end of May '23 appearing on my Vodacom MAY '23 account,/before your intervention at that said appointment,as you are well aware of, irrespective of many (at least 12 - 15 attempts over the 8 year period) by myself, telephonically AND in writing AND by Neville (his surname has slipped my mind) manager/owner at the 3G Vodashops franschise, Tygervalley Mall AND his lady manager in the other upstairs Vodashop; also last January 25, 2022 telephonically assisted by consultant -"Billy" at the Vodashop, Waterfall Mall, Hartbee****rt, with my upgrade transaction (NOTHING HAPPENED) and in April '23 AND AGAIN also as said, at both the two Vodashops, Tygervalley Mall (one franschise); AND reporting my absolute dismay to mr Amien Abrahams : Senior manager - Customer care / - relations at your Western Cape Head Office, Canal Walk in Jan / Feb. / March and April '23 - he himself tried to cancel that contract over 4 months !!; and in writing by MYSELF as recently as Feb / March AND April '23 - still it was NOT CANCELLED !! ... I re-I1Iiterate, the MANY attempts to cancel that dreaded data contract failed dismally !!! VODACOM'S admin is shockingly non-existant --- I NOW INSIST ON, AS A MATTER OF UTMOST URGENCY, THE EMAILS OF YOUR (VODACOM'S) CFO AND TIHE TWQ CEO's ...PLEASE. Thank you Dilatus Bosman Vodacom Client since 1993/94.</div>