HM
Hlobi M

1 reviews | Active since Jul 2025

25 Jul 2025, 05:31

1

THE WORST NETWORK, LAST NIGHT I RECHARGED WITH R100 via my capitec app. Wen I check my balance it says ***YOU HAVE TAKEN AN ADVANCE OF (R-0.00) IN THE LAST 30 DAYS AND PAID BACK AN AMOUNT OF R55.50 **** WEN I CALLED THE CUSTOMER SERVICE, 'YOU CAN'T TALK TO HUMANS NOW' ALL YOU GET IS A MESSAGE FROM A ROBOT (TOBI) ITS SO FRUSTRATING AND ANNOYING, NOTHING IS RESOLVED BECOUSE IT CAN'T EVEN PICK UP THE PROBLEM. NO ANSWERS, I DON'T RECOMMEND IT AT ALL IT'S BECOME USELESSNESS NOW.... I WANT MY MONEY RETURNED (IN AIRTIME)

0
Replies (2)
Vodacom
Vodacom's reply25 Jul 2025, 07:44
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
HM
Hlobi M's update30 Jul 2025, 18:06
Reviewer Update
Thank you for CONTACTING me and refunding me back my AIRTIME