*** Vodacoms promises and lies over renewing my contract not attending to my call logged eg ***

Vodacom does not even deserve the one star! once again, 3 X upgrade now, every single time i upgrade it has to end up on hello peter before i get any response, to call them and get a reference eg 1- ********** ********** which is "escalated" with no phone calls since friday 30 March todays is 15 April , i upgrade Feb 15 2018 and been overcharged again, promised a whole lot of stuff on the phone when upgrading , i have a red VIP contract, i cannot understand how vodacom cannot get one single upgrade right, from 3 contracts now tp 1 i am moving to telkom next upgrade after 12 years of dealing with Vodacom ZA and each time an issue. please listen to the contract upgrade and let me know when we can meet, you come to me this time - face to face or we face each other in court, based on the last ten years of contract and overcharging and promises not met. causing financial stress, misleading or should i say lying as the contract promises did not come to fruition neither did someone attend to my issue logged on the 30th March reference above.