*** Bad Service

I call today to follow up on a request from the 28th of December as I was double debited.

I was advised that this case was closed as I did not submit proof of this, firstly I was not told that I need to submit such proof. Secondly, it is clearly visible on the system that I was debited twice in one month.

I was then advised that this is standard procedure. Bull****.... If that is the case then the staff members that you have need to be trained again as they clearly do not know what they are doing. And how do you close a case without following up on it? How is that justified by the team leader. And does anyone consider the inconvenience that is caused to the customer?

I have now submitted this ridiculous request and would like it to be escalated due to incompetence on Vodacom's part. And this is not the first time I have been dissatisfied with their service.