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I have a complaint about the service that I did not get from Vodacom. last year beginning took a contract for a Mercer Laptop with hopes of assisting my kid. i struggled with it since it got home i tried to find people to help and nothing could assist. the worst part is that the keypads are not functioning as instructed.

I went to the satellite to report the fault where I was given an email as well as the contact number for Platinum. I sent an email beginning of January and the automated machine gave a reference but up until today no response came back from Platinum warranty nor help from Vodacom. Today the 11 February 2022 i went again to Vodacom satellite where they turned me back and said they do not have contacts for Platinum warranty.

I feel frustrated because I am stuck with non functioning laptop which I pay monthly. Please help or take the laptop and cancel my contract because it is not doing the purpose that I needed it for. it is like a playing toy which is stored away.

PLEASE HELP