IK
Izak K
1 reviews | Active since Apr 2011
05 Jun 2020, 12:39
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Ek is die afgelope 25 jaar + Vodacom klient. My rekening het skielik opgegaan met bykans R1000 per maand.Het die voorval op hellopeter rapporteer en was deur Vodacom ge****ak en my rekening reggestel.Verlede maand weer +- R2000 per maand.Na vele oproepe stel ek vas dat dat daar 30 gigs per maand van my rek. verhaal word alhoewel ek nie my selfoon as rekenaar gebruik nie.Ook assuransie terwyl ek my eie versekering het.****ak 082135wie nie kan help nie?Hoe nou gemaak?
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Replies (2)
Vodacom's replyOfficial
05 Jun 2020, 13:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jun 2020, 13:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IK
Izak K's updateReviewer Update
12 Jun 2020, 16:42The person who phoned me was demanding, like a teacher speaking to a child and could not solve my problem at all.He said he is from Cape Town, not a manager but held a very senior position at Vodacom.He promised to send me a e/mail which I did not receive.If he worked for me he would have been without a job.I will take this matter up with Shameel the CEO of Vodacom.Regards to consumer website team.
IK
Izak K's update12 Jun 2020, 16:42
Reviewer Update
The person who phoned me was demanding, like a teacher speaking to a child and could not solve my problem at all.He said he is from Cape Town, not a manager but held a very senior position at Vodacom.He promised to send me a e/mail which I did not receive.If he worked for me he would have been without a job.I will take this matter up with Shameel the CEO of Vodacom.Regards to consumer website team.