AS
Amita S
1 reviews | Active since Feb 2022
30 Mar 2023, 12:51
*****
Please do not make any payments at this store, they are involved in suspected ***** . I have made a payment at this store and this is the note I have received from customer care ,:" Please note that a payment made at the Vodacom store using your card needs to be allocated by the store as it is the store that receives the funds and they do a pay over to us. Without the pay over we are unable to trace or allocate that payment." This store is suspected of not sending through pay overs, hence you are double billed! My payment was made in 2021. I have sent through proof of payment to vodacom customer care, this was not accepted without the 'pay over'
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Replies (1)Vodacom's replyOfficial
30 Mar 2023, 13:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Mar 2023, 13:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
