BM
Bongekile M

1 reviews | Active since Apr 2015

15 Nov 2023, 17:19

*******

On 14/11/2023 I purchased data that is valid until midnight, however I was not able to use about 1.6GB of this data as I had “no service”. I did basic troubleshooting on my end like restarting my device putting it on and off airplane mode however that didn’t help.

I had purchased this data for the purpose of working and I didn’t get to finish my work because of their coverage issues and now I’m being told it’s not their fault that they were not able to provide a service I paid for. I want my money back or data that couldn’t use. I had to wait until I had service for me to even DM them on Twitter

0
Replies (1)
Vodacom
Vodacom's reply16 Nov 2023, 07:29
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team