BM
Bongekile M
1 reviews | Active since Apr 2015
15 Nov 2023, 17:19
*******
On 14/11/2023 I purchased data that is valid until midnight, however I was not able to use about 1.6GB of this data as I had “no service”. I did basic troubleshooting on my end like restarting my device putting it on and off airplane mode however that didn’t help.
I had purchased this data for the purpose of working and I didn’t get to finish my work because of their coverage issues and now I’m being told it’s not their fault that they were not able to provide a service I paid for. I want my money back or data that couldn’t use. I had to wait until I had service for me to even DM them on Twitter
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Replies (1)Vodacom's replyOfficial
16 Nov 2023, 07:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Nov 2023, 07:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
