AN
Ada N

1 reviews | Active since Feb 2020

13 Dec 2024, 10:51

09 December 2024

Quotation number : ***: Vodacom went and changed my price plan on my iPhone contract ,i called them enquiring who approved a migration on my account, no one is willing to assist me, but they are effective in wanting to bill me for something i did not agree on.

Current Price Plan: RED 1.3GB 100min TopUp Plan (R377.00 VAT incl.) New Price Plan: RED 2.6GB 200min TopUp Plan (R546.00 VAT incl.) Effective Date of the migration: 05 Nov,this is *****ulent as i did not ask for this, even their complaints department is useless.

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Replies (1)
Vodacom
Vodacom's reply13 Dec 2024, 12:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team