AN
Ada N
1 reviews | Active since Feb 2020
13 Dec 2024, 10:51
09 December 2024
Quotation number : ***: Vodacom went and changed my price plan on my iPhone contract ,i called them enquiring who approved a migration on my account, no one is willing to assist me, but they are effective in wanting to bill me for something i did not agree on.
Current Price Plan: RED 1.3GB 100min TopUp Plan (R377.00 VAT incl.) New Price Plan: RED 2.6GB 200min TopUp Plan (R546.00 VAT incl.) Effective Date of the migration: 05 Nov,this is *****ulent as i did not ask for this, even their complaints department is useless.
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Replies (1)Vodacom's replyOfficial
13 Dec 2024, 12:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply13 Dec 2024, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
