*** - simswap since14 August not on line

<p>My phone got ****** on Saturday at a musical festival. Sunday 14 August I went to Menlyn superstore, to have my sim swop to be online again. I waited longer than an hour to be helped, when eventually being helped, I got a new Nano sim, and Lindy stated it would take +-3-6 hours before it will be activated. Monday I went back to Vodashop in Menlyn, Lindy then helped me again, saying she forgot to tell me the system was offline, she then was on the phone with the call centre for longer than an hour because the calls kept dropping and she had to go through the process again and again. When she succeeded, she came to me and said it would take 3-6 hours, and my phone will be online. Tuesday my phone worked from 7-17:00 - then my service was disconnected again. Wed. 17 Aug - I went to Vodashop again, saying my phone just stopped working. Greg then installed my sim in another phone, seeing that the sim is not working. He then phoned the call centre again, they then stated the IT department had a technical issue and I have to wait another 24 hours, before my sim will be working - As all of you know, we do everything with our phone, I communicate with my clients, my suppliers and my loved ones. I demanded a ref number for this technical issue and received the following; ********** . After 24 hours, my phone still did not work. I had to go for a urgent design review in Jhb without a phone, travelling on my own - no communication with the world because of this lack of service or customer satisfaction or even following up with their system to check if my sim is sorted out. Yesterday I went to Menlyn Vodashop again - Phumeza helped me - gave me a new Nano sim - stating the previous sim did not even show on their system. She then performed a simswap, stating my phone will be online @ 19:00 on Thursday. To my surprise - till now Friday 19 August, I still don't have a working sim. I've lost customers because of the lack of communication, and this after being a Vodacom customer for longer than 18 years. I am so disappointed in Vodacom and their lack of customer Care. I need to cancel this poor service contract and go to another cell network to actually be online, and receive customer service.</p>