082135 no human, SIM swap ***** and zero customer care. Zero!

The worst of the worst customer care in the world. Try calling Vodacom, you can't. You can only talk to Tobi the virtual useless bot. My SIM had a *****ulent SIM swap done on 31st Dec late afternoon, I was already on holiday. As soon as I realised someone logged in my WhatsApp and I lost signal, I tried to call Vodacom and to my surprise, there was ZERO way to contact anyone at customer care. 082 135 just gives Tobi options whether you call from another network, on Vodacom prepaid or contract SIM, all TOBI the useless bot. I had to google and get vodacoms DISABLED customer line where humans answered, they were rude and impatient, and told me not to call this line again and they will block my number. I asked them how am I suppose to get a hold of anyone?? There's no consultant on 082135, only the useless bot. Nevertheless, he helped to block my number. I then went to Eastgate on the 5th Jan to do a sim swap, when I told them my story the consultant at table 4 said the system is offline now and I must come back after 3 hours, but there's still a lot of other customers in the shop doing other transactions? I asked why not come back after an hour instead of three? She said it's on and off, just come back after three hours. Something sounded fishy so I left and immediately went to Bedford center vodacom4u and the lady there helped me. I'm pretty sure Vodacom disabled all human consultant so their ****mers can work well and **** all their customers. I will be ending all my 4x contracts and prepaids to another network, and advice all family and friends to do the same. Vodacom actively make it difficult for victims to report anything so to allow their inside ****mers to *****. Luckily I've only lost my air times so far.... I've never heard of a company who had ZERO telephone number you could call.