082111 bad service

Hi Trust all is well. I have recently joined Vodacom as a network provider and heard that there service level are good. I had a recent query on my premium and called the contact centre, the gentleman who took my call asked me why am I unsure as statements and invoices get sent to the clients, I kindly advised him that I haven't received this and would like to know why my premium is different. He politely gave me the breakdown down of the previous month which i understood but when he came across the different premium I asked him to clarify and be become iratated by the fact that while he was speaking I asked him to stop and clarify "stating that I was jumping down his throat" and that when he talks I should be quiet and listen.

I knew that this cannot be right and wanted to inform a team leader. After few hours I called back and spoke to a team leader who then advised me: thank you for informing me we will listen to the call and follow the necessary steps, I then rep**** and asked could I get feedback as I would like to know where the call went wrong that's it so in future I know how to handle queries of this nature, he then responded and said No we do not give feedback I was amazed because how would I even know that they listened to the call to ensure their quality improves.

In conclusion: I feel that my right as a consumer is not being taken serious and some consultants know that hence why they take such advantage, I committed to your company for 2 years you have all my personal information and I feel that in terms of PPI and TCF Vodacom has failed me.