MC
Michelle C

1 reviews | Active since Jun 2013

30 Mar 2016, 16:00

*** change of ownership

I've been battling to get through to your legal department for quite some time now.<br> <br> Mr PM Reyneke wife DK Reyneke passed away in 2013 we have been battling to change his cell phone contract from her name to his, we have physically handed all the relevant forms in together with email them, we have been to Vodacom Eastgate five times, we then took it that everything was done and dusted cell number ***<br> <br> Mr Reyneke then upgraded in 2014 so we took it the change has taken place.<br> <br> Mr Reyneke phone was ****** the Easter week end when we contacted Vodacom they told us the phone is still in her name, we went back to Vodacom Eastgate and filled the forms in again for the 6th time.<br> <br> Mr Reyneke is currently without a phone as he uses the phone for business and personal use, as Vodacom has switched the number off.<br> <br> Please could Vodacom let me know how far are they with changing the contract from her name to his name, as this is been going on since 2013 and Vodacom is now placing Mr Reyneke in a very uncomfortable position and inconvenience.<br> <br> Debit order goes off every month from Mr Reyneke banking account.

0
Replies (1)
Vodacom
Vodacom's reply31 Mar 2016, 06:59
Official
Hello MCalitz,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
SA,Consumer Website Team