MJ
Margaret J

1 reviews | Active since Feb 2020

12 Sept 2017, 11:49

*** - I***-1

Good Day I am not happy at all with Vodacom service. I CONTACT PHONE IS OFF AS WE ARE SPEAKING BUT I HAVE PAID EFT R 159.00

Vodacom don't do they work and they service is poor very poor. If you look at the month I take out the contract up to day no one look at my problem. I had numerous problems from day one I taking the contract. Please see my email below way by I have ask to cancel my debit as I will pay my account month EFT. But no one come back to me 8 to 4 I’m at work can’t answer my phone. I am going to take this problem to Halo Peter. On the 03/07/2017 and 06/2017 bill is 159

Because I am sick and tired of Vodacom. This is effecting my credit score

I WILL PAY MY ACCOUNT VIA EFT Regards Margaret Johnson From: Margaret Johnson ********** Sent: 08 August 2017 8:51 AM To: ********** Subject: FW: Vodacom Invoices and Statements - I ********** -1 Importance: High Vodacom Responsive Mailer Good Day Please stop the debit order on my account I will pay my account EFT My account is 159.00 per month I only have one account with Vodacom and it is ********** 839. How did my account come to 526? Regards Margaret Johnson

Vodacom Responsive Mailer - Your reference number is: 003S~SCR4 Good Day I am not happy with the above statement. I have use my own sim cards and did not get full airtime. Second of all I had problems with Vodacom from the 12 April 2016 WITH THE delivery of the phone. Than after it was the sim cards story. I had to phone every single day. Than I had to go and buy a sim card. After that they sent me to a Vodacom shop in south gate (my petrol). After that I only received less than R110 airtime after I told Vodacom every day I am not going to buy the bill because of my time sitting on the phone with Vodacom. If you check all my voice calls with vodacom from the 12-04-2017 I did stated. Please contact me urgently asp….. Regards Margaret Johnson From: Vodacom ********** Sent: 12 May 2017 11:03 AM To: Margaret Johnson ********** Subject: Vodacom Invoices and Statements - I ********** -1 Importance: High

0
Replies (2)
Vodacom
Vodacom's reply12 Sept 2017, 14:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Sept 2017, 21:11
Official

Dear Margaret johnson,

Thank you for your patience.

I've responded to you via SMS with feedback.

I apologise for the delay in response and inconvenience caused.

Regards,

UW