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Good evening,

I would like to express my dissatisfaction with the recent experience regarding the upgrade process. Before signing, I was informed that there would is stock available. However, to my surprise, no devices were provided. When I attempted to change the package to a laptop instead, I was informed that this would not be possible, as the agreement had already been signed.

This situation seems to work in Vodacom's favor rather than the client's, leaving me without any devices and no clarity on the matter. Furthermore, I have not received a receipt or any confirmation regarding the non-receipt of the devices.

I would appreciate your urgent attention to this matter and would like to know how it will be resolved.

Thank you for your time.