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I urgently need assistance with canceling a contract i had taken up in error on the 31st July 2019. I have been calling attempting to cancel since the 2nd August 2019. I was advised that a team leader would give me a call. I requested to be contacted between 1 and 2 pm due to the fact that i was free at that time. I received no call just a mere missed call from a +*** number that i cannot call back. I specifically requested to be called on that day due to the fact that i left the country on the 3rd of August to which they decided to call me twice, whilst i was on a flight. I called today and was advised that some investigation would be run to see where the miscommunication was. I’m not sure what communication because should the contract have been cancelled immediately when I had initially requested we wouldn’t be having run arounds and investigations completed. I called Vodacom today, again to follow up on my investigation but I’m assuming that because they tired of my calls they just pretend to not hear me, a gentleman by the name of Vusi answered the cancellations and retentions line. Should the contract had been cancelled initially, I wouldn’t have used the airtime they placed. Taking up the contract was a 1 and done process. Why is canceling it such a nightmare?... Today i was also advised that there’s a 14 day window period to cancel a new contract which i am still in time for. I do not want the contract as i am unable to afford it. I refuse to make any further calls. Should this contract not be cancelled by September, i will swiftly reverse the debit order and block any future debit orders.