066 number ***)

I brought a new phone 2 months ago from Vodacom and was given the 066 number, and I also didn't request that number , so what happens is . This number doesn't enjoy the benefits of the Vodacom Bundles , I can Buy them and use them however , when people call me using the bundles , it feeds of their airtime and the reason why I bought this number was because I wanted to be connected to my family because they are in JHb and im based in Bloemfontein , so my parents don't call me anymore , so when I reported this this they advised me that there is nothing they can do, Ive been sent to the backoffice Twice and I was advised the same , I recently received a text from Vodacom it reads " Dear Customer. Please be advised that the number (066) id not yet linked to Nightshift, power hour and just for you promotional minutes , our technicians are busy investigating the matter please advised that the next time you call this number using promotional minutes , you will be billed from your Airtime . We apologize for any inconvenience caused. Thank You . Kind Regards , Vodacom Customer Care Sandisiwe Sotobe" So Vodacome doesn't take ownership of their fault and tells me about other people. Is that good customer Services ???