MV
Minette V

1 reviews | Active since Dec 2021

30 Dec 2025, 14:00

*****

My contract started 2022-12-20. A 36 month contract. That means the contract ends 2025-12-20!!!!!!! I wanted to cancel but now they tell me the contract only ends in April 2026..... Since when are the contracts 40 months? When I questioned this, they said I can only upgrade now(which I am not interested in), but cancellation is only in April!!! That is *****!!!! If I want to cancel now, I must pay premature cancellation fees!!! They keep referring me to the contract, but even on the contract it states 36 months!!!!! NOWHERE does it state 40 months!!! I went to the store and they said they will escalate the matter and come back to me. That was 2 months ago. NO REPLY!!!!! I phoned Vodacom multiple times and each time it says I will receive emails!!! NOTHING!!!!!!! I. WANT. ANSWERS!!!!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply31 Dec 2025, 08:18
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team