0.4 mb/s upload speeds????

Item: Vodacom
Rating: 1

I recently logged a coverage fault with Vodacom using the appropriate channels.

I have had very poor coverage in my area, especially at my house. It seems that my house is affected most of all.

They proceeded to ensure me that my complaint would be handled and dealt with.

After a very long period of time, I received an SMS stating that my complaint was rectified. However, the coverage issue has not been fixed, and my upload speed as of today is 0.4 mb/s. Hardly sufficient when working from home.

Losing work very rapidly due to poor service.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 May 2019, 10:10

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team

Vodacom's reply28 May 2019, 10:10

Official

Vodacom's replyOfficial

28 May 2019, 10:21

Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
RegardsVodacom Consumer Website Team

Vodacom's reply28 May 2019, 10:21

Official