RM
Reabetswe M

1 reviews | Active since Apr 2016

10 Jun 2023, 11:11

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I have a 24 month contract with Vodacom which by God's grace is ending next year, I can't wait to get rid of it. Today I logged into my vodacom app to check my data usage only to find that my installment has been increased without any prior notice of increase. They have made their contract flexible inorder to increase it when it suits them and when you want to cancel they give you a ridiculously high amount so that you stay and anxiously await for the end of the contract. Yoh I regret the day I upgraded should've canceled when I had the chance.

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Replies (1)
Vodacom
Vodacom's reply10 Jun 2023, 11:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details.  Regards,  Vodacom Consumer Website Team