02/03/26 - No Internet for 8 Days, no urgency from Vodacom to Metrofibre !!!!!!!!!!!!!!!!!!!!!!!!!

Appalled with Vodacom fibre service with Metrofibre. Sequence of event below. Not once did Vodacom provide me with an update, i have to call in daily with the same update, we have escalated to Metro Fibre. I called metro fibre, never can get through

Sequence of events:

• On Sunday 22nd Feb, Metro fibre contractor was in the complex, they mistakenly damaged by line when busy with other work. • I approached the guys who in turn said they tried to fix it but cannot and will return next day, nobody returned • In the interim I logged a ticket with Vodacom on Sunday the 22nd of Feb • No feedback received, so I called Vodacom • The issue was escalated on Tuesday to metrofibre. I only know this because I called in. • Metrofibre contract came out and investigated and advised they could not repair the line and need to replace a tapout box. • They advised I should call Vodacom as the need downtime and approval to replace this box • I called Vodacom, Thursday and Friday, all I get is that its been escalated • Called again this morning 02/03/26, they have once again escalated.

I need a solution asap. Please place my account on hold as I don’t want to pay for the month of March if my fibre is not sorted, Please call me to get a quick resolution on my number on file.

I receive no calls or updates from Vodacom on this matter, I had to call in and get updates, service is extremely bad

I also wanted to cancel but vodacom is saying i will have give one month notice. How? Why, i have no internet??????