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Its now 6 days ago since my complaint and still nothing heard from VOdacom...only Dewald at key west sended me a shrt email stating that his manager has been notified about issue and his manager has rep****....BUT STILL NOT A WORD FROM VODACOM.I mean i notified Dewald two weeks in advance of my upgrade starting date that i want the Red advance,why didnt he said that i will be overcharged R249 a mont,or why didnt he or his manager just up migrated my contract before the upgrade even started......Maybe it was too much of a big job for them to change something on the system.After i phoned Dewald he quickly changed my contract to the red advance:BUT WITHOUT TELLING ME ITS GOING TO COST NOW R249 MORE...then i mailed him and instructed him to take contract back to smart XL as i am not going to pay R249 more for his lazyness.So then for some reason he could have changed my contract but why not the time i asked him to do so TWO WEEKS BEFORE MY UPGRADE STARTED.Im so frustrated with vodacom whats happening to them as they dont give a rats a@# about their customers...