1 reviews | Active since May 2018
0 stars for Vodacom
I have been with vodacom since 2003 and im done now. I give my month notice to cancel my contract now i have to pay an extra month even though i give a month notice wich means i had to give 2 months notice the way I understand a months notice is that i dont want it to carry on what so ever after 30 days now i need to pay for an extra 30 days in total 60 days becauae they feel like it . Then i also find out that although I signed the contract with them for R329 i am getting billed R539 ,now that im enquiring about the higher amount 3 months before my contract end they tell me no they gave me a discount but it was only valid for a certain amount of months nobody told me this when I signed my contract because I signed for 329 nobody told me that 3 months before ny contract end they are billing me a different ammount which i find is *****ing. The person i talked to only tells me sorry they must have explained it. The thing with vodacom is they never explain anything. This is the 3rd major money problem i had with vodacom in the last 4 years because “they had to explain to me” im gatvol for vodacom and i want everyone at vodacom to know i wil NEVER EVER recommend anyone to use them because they are on the top list of *****ers!!!!!! Also your call center agents need training because when you speak to one they say no we need to refund you then you phone two weeks later to find out where is your refund they tell you no you are not supposed to get a refund because thay had to explain the discount to you. Double standards im done!!!!
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Regards
Vodacom Consumer Website Team
