0 STARS!

I have never had a worst experience with service than with VODACOM FIBRE! If 0 stars were an option it would be that! Second time in not even 2 months with my wifi being down for 6 + days! I work from home, I have kids at home, loadshedding is already a killer! Every 41 of the calls I've made ive gotten different info, from expert agents (managers apparently) telling me all the previous agent's logged wrong tickets and they will call be back in 24 hours (never once called back) to conflicting info every single time on a call.... Apperantly my router is old and they were supposed to issue new one month's ago ... No less than 6 agents telling me they have logged a ticket to get it fixed and get a new router.... It goes on for a day or so then doesn't work again... second round of day 6 now... Not countin the Times it's off for 24 hours.... It's theeee worst experience ive ever had and I will never ever suggest vodacom fiber to anyone!!! P.S lets not even talk about the automatic upgrade that no one approved or even knew about that was R 300 more! So tired 😭