1 reviews | Active since Nov 2016
0 stars
<p>I have been phoning Vodacom since August to cancel my data.</p> <p>Everytime they say it's cancelled but I still pay for the data I don't want or didn't even recieve!!!</p> <p>If I phone the call centre they tell me to go to a store when I'm in the store they say they need to phone the call centre and don't know why they send me to the store.</p> <p>Nobody can help me with something so simple!!</p> <p>I'm fed up!</p> <p>Always an excuse or a reason!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client
Our records reflect that the data bundle was cancelled and the credit for the last three months data bundle subscription was created.
Once again, we would like to apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
Our records reflect that the data bundle was cancelled and the credit for the last three months data bundle subscription was created.
Once again, we would like to apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
2 weeks after this post and receiving a SMS stating I will get a credit, the credit is not on my statement and when I went into the store they can’t help me and I am told to phone the call centre and speak to the team leader just to find out that he can’t assist me and my credit note is not loaded on the system. After being transferred to 3 other people they can’t assist! I am being transferred from one person to the next with no resolution!
I don’t know why anyone will want to be with Vodacom. SO called best cell phone provider in SA!
2 weeks after this post and receiving a SMS stating I will get a credit, the credit is not on my statement and when I went into the store they can’t help me and I am told to phone the call centre and speak to the team leader just to find out that he can’t assist me and my credit note is not loaded on the system. After being transferred to 3 other people they can’t assist! I am being transferred from one person to the next with no resolution!
I don’t know why anyone will want to be with Vodacom. SO called best cell phone provider in SA!