1 reviews | Active since Feb 2010
0 Service not worth dealing with
No help from Vodacom fibre. Metrofibre gave a free upgrade of all lines in May, it's almost July and Vodacom still hasn't upgraded my line. Everytime I call nobody knows whats going on. 0/10 rather use a cheaper provider as you don't expect to pay this much for 0 service.
https://metrofibre.co.za/news/metrofibre-doubles-up-on-speed-and-introduces-new-packages-on-its-open-access-network-for-ftth-customers/ "As MetroFibre is an open access provider, existing customers will continue their relationship with their current Internet Service Provider (ISP) without any interruption – except of course the benefit of radically faster internet speeds and better pricing. This change will bring more competitive pricing to the end-customers of all the ISPs and resellers on the MetroFibre network as a result of its open access policy. MetroFibre’s ISPs and resellers will communicate their new pricing and packages to customers in the coming days. New customers can visit https://metrofibre.co.za/residential/get-connected/ to find a list of all the Internet Service Providers that are available on its network.."
06th June "Good day Mr ######, Metrofibre has not communicated to Vodacom when a Double up of speed will be rolled out. Please keep your eyes out for a SMS. Kind regards, Vodacom Fibre Support Team"
23rd of June " Kindly note that Metrofibre has not communicated any updates to us yet.
Please do keep an eye out for an SMS regarding this matter. "
23rd of June " Kindly note that this would still need to be communicated to us via MetroFibre. "
So basically nobody at Vodacom is willing to check with Metrofibre if they completed the upgrade? I took the time to call them and MetroFibre did upgrade my line, but Vodacom is pocketing it.
So the feedback I have received is that Vodacom is unwilling to call the fibre provider.
In that case why am I using you'll as an ISP? I'd rather use MWEB, Afrihost, RSAWEB or MetroFibre directly and literally pay less.
06th June "Good day Mr ######, Metrofibre has not communicated to Vodacom when a Double up of speed will be rolled out. Please keep your eyes out for a SMS. Kind regards, Vodacom Fibre Support Team"
23rd of June " Kindly note that Metrofibre has not communicated any updates to us yet.
Please do keep an eye out for an SMS regarding this matter. "
23rd of June " Kindly note that this would still need to be communicated to us via MetroFibre. "
So basically nobody at Vodacom is willing to check with Metrofibre if they completed the upgrade? I took the time to call them and MetroFibre did upgrade my line, but Vodacom is pocketing it.
So the feedback I have received is that Vodacom is unwilling to call the fibre provider.
In that case why am I using you'll as an ISP? I'd rather use MWEB, Afrihost, RSAWEB or MetroFibre directly and literally pay less.
