PV
Pieter V

1 reviews | Active since May 2017

13 Mar 2024, 14:30

0 Rating. for vodacom

0 Rating. Since the beginning of 2024 Vodacom has no backup power for their tower in Luckhoff. **This tower is in town and there is safe to theft and vandalism of batteries and solar panels.** When load shedding occurs the Vodacom mobile reception and 3G/4G/LTE is cut off immediately. 20 Minutes after the power is restored the signals come on - one by one. ***With the power off, it's impossible to contact emergency services like a doctor, police, ambulance, fire brigade or hospitals*** No chance of any mobile communication what so ever. *** This is completely unacceptable service from a "major" company like Vodacom. I hereby give Vodacom notice that I'm going to cancel my existing contracts unless this problem is rectified within this current week.

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2024, 07:39
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team