0 rate customer service liyabona

Good day reason my rate is 5 is because I don't have a problem with Vodacom however I have a problem with an agent by the name liyabona, I don't know whether she value her job or she just don't care, her customer service is so poor I believe sometimes when you don't know something or how to troubleshot best to ask a customer for a callback and go further ask how to assist the customer my query was very simple even though I might have failed authentication questions but she decided not to help, please further look at her customer skills and offer training, but im glad at my 2nd call agent by the name paseka his customer service is excellent he deceive some sort of promotion to train others hence I say I have no reason to rate Vodacom low cause of 1 rude agen.