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Lethabo M

1 reviews | Active since Aug 2018

31 Aug 2018, 15:41

0 Level of professionalism

I received a call from vodacom in February 2018nstating that i have made an overpayment on my then contract. The guy asked me to email proof of payment to ********** I am still waiting for my money which is clearly reflecting on my vodacom statement!!! When you eamil or follow up, no one responds. I want my money back

0
Replies (3)
Vodacom
Vodacom's reply31 Aug 2018, 15:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Aug 2018, 15:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Sept 2018, 10:05
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)