0- disappointing

<p>Good day</p> <p> </p> <p>Can someone PLEASE ASSIST me. I feel like crying from frustration! </p> <p> </p> <p>I am very disappointed in the service that I have received after the past few months.</p> <p> </p> <p>Events</p> <p> </p> <p>1. I app**** online for a phone, I was dealing with a Kyle, this process was complicated by a “new system”. Everyone I spoke to in the call centre transferrd me around and advised me they could not assist me because of the “new system”. I cannot understand how this is my problem. Kyle promised me numerous times to call me back whereby he did not. While I was trying to get hold of him, the call was cut on me at least twice, upon the third attempt I spoke to a Sabeeha Basheer, who was extremely rude to me and advised that you do not have mangers. Her EQ was very low, considering she is a customer services consultant. I asked to speak to a team leader and was told she would call me back as no one is not available, after the service failures on your part with managing my expectations on this topic I refused to accept a callback. I waited an hour to speak to a team leader(Kelly/Kerry) who advised me she HAD TO LEAVE HER MEETING TO SPEAK TO ME. I myself am I team leader in client services and I would never dear tell a client that they inconvenienced me, after all, at the end of the day, you are a service provider. You are hired to service the client. I reported the incidents that had taken place and asked for an apology letter from Sabeeha which I am still waiting for, I was advised I would have it the next day at 09:00 by the team leader.</p> <p>2. My query was eventually resolved with Kyle</p> <p>3. This month I was billed more than expected, when I called last month I was advised my bill would be R308.00, I asked a few times if this was correct and the consultant assured me.</p> <p>4. I called and spoke to a Katie yesterday, who after taking some time to try and figure my query out, transferred me to the rating service. Where is the ownership in this, this was without providing resolution or even telling me she was doing so. I called in again and spoke to a lady on Ref ********** 46. She could not assist me with my premium amount, this call was over an hour. She promised to call me back and yet I am still waiting for a call back. I specifically asked her to only offer a callback if she could and would and to please manage my expectations as I will be patient in waiting for resolution on my query.</p> <p>5. It is friday 16:30 I am still waiting for someone to advise me on why I was billed almost R600 this month and for someone to tell me what my monthly premium should be for both my lines together. I just want to know what my premium is, I cannot understand why this is rocket science. Once again I was told there is no managers at your call centre when i wanted someone who would be able to assist.</p> <p>6. So, after being messed around and after numerous calls to your call centre as well as being let down time after time. Can someone PLEASE take some ownership and resolve my query?</p> <p> </p> <p>***</p> ********** <p> ********** 032082</p> <p>FNB Cheque account</p> <p>13 Mitford Street Sherwood 6025 PE</p> <p> </p> <p>Christine </p>