LL
Leon L
1 reviews | Active since Jul 2010
28 Sept 2020, 14:10
0 customer support.
Vodacom Fibre, has given me nothing but trouble from the day that it was installed. The fibre infrastructure at my residence has no issues, however there has been constant issues with their network. I have had many requests open with them, to just have it closed and not be resolved. I have been promised to speak to a manager and an engineer. I am still waiting for the call. This has been going on since April. I can't even use CloudFlare's 1.1.1.1 DNS because the router routs it itself. The latest request is on slow DNS responses. SR-*** and again it was closed without being resolved. I have had my fibre one week being down more than up. Being the only one in the area.
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Vodacom's replyOfficial
28 Sept 2020, 15:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2020, 15:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LL
Leon L's updateReviewer Update
28 Sept 2020, 21:24Dear Vodacom.
I have already made the email, and the request was closed. Thus I am here now. You disregarded my request, and now I can't even use my fibre to do my work.
I have already made the email, and the request was closed. Thus I am here now. You disregarded my request, and now I can't even use my fibre to do my work.
LL
Leon L's update28 Sept 2020, 21:24
Reviewer Update
Dear Vodacom.
I have already made the email, and the request was closed. Thus I am here now. You disregarded my request, and now I can't even use my fibre to do my work.
I have already made the email, and the request was closed. Thus I am here now. You disregarded my request, and now I can't even use my fibre to do my work.