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zarreen W

1 reviews | Active since Dec 2020

18 Dec 2020, 14:30

0 customer service at Vodacom Fibre but don't worry they will take your money at the end of the month

18 days of calling every day, of being told that no one can help me because all the supervisors work from home hung up on 6 times 5 service requests that no one attends to, 8 days of 'escalations' on my last service request, still no 'call from the technician' im waiting on calls from 'supervisor' for that last 5 days 3 times i was told vumatel is down

0
Replies (1)
Vodacom
Vodacom's reply19 Dec 2020, 10:19
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team