1 reviews | Active since Sept 2010

27 Aug 2016, 10:18

0.6% of dropped calls?

<p>Almost very call between my Vodacom phone and another Vodacom is aa dropped call. How can you advertise reliability of 0.6%? You can't answer 111. You can't process a call on line and you don't have an email address. The Vodacom shops have people queuing out the door hoping to get service. Companies always advertise their weaknesses because that is their main area of focus. Your weaknesses are network reliability and customer service. </p>

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Replies (2)
Vodacom
Vodacom's reply27 Aug 2016, 10:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update20 Feb 2017, 07:32
Reviewer Update

Glitch in the system