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<p>I recently did an upgrade via telephone with vodacom. The process seemed pretty easy and delivery was quick. The deal included a cellphone, voucher and a hard drive, to my horror the hard drive was not in the box upon delivery. It took me a week and about 5 calls a day and multiple transfers and disconnected calls to finally get someone to listen and log an investigation. The call was logged last Saturday exactly a week ago to this day I have received no feedback or call or anything to tell me what is going on. I regret giving vodacom a fantastic rating on their service coz I'm totally disgusted and appalled with the service or should I say no service. Vodacom won't forget to debit me but they forgot how to treat their customers </p>