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I received a new contract(Wi-Fi) a week before the 15th of september, Vodacom advise they will only debit my account on the 20th. they debit my account twice on between the 10 - 13 September. i had to pay bank charges and then Vodacom charged me a penalty fee for the debit that was unsuccessful. i logged a call on the 15 Sep, regarding the debit order date and the connection fee that was not disclosed to me on the date i received the call for the wi fi. my Vodacom line has now been disconnected because i did not pay the penalty fee. when i phoned the call centre to log a call the agent advise me he is not logging a call as the previous call was resolved-they refunded the connection fee that was not disclosed to me....they did not rectify the penalty fee (ref ********** ********** )